Sachs Electric
  • 03-Oct-2017 to 02-Dec-2017 (CST)
  • IT
  • St. Louis, MO, USA
  • Full Time

Sachs Electric Company

 

POSITION DESCRIPTION

 

DEPARTMENT: IT

POSITION: Desktop Support Specialist

REPORTS TO:  Manager of IT

SUPERVISORY RESPONSIBILITY: No formal supervisory responsibility.

 

PRIMARY FUNCTION:

The desktop support specialist will be in charge of administering all mobile phones within Sachs as well as supplying Tier 1 PC support to the end users. 

 

ESSENTIAL FUNCTIONS:

  • Setup, configuration, and upgrading of all end user mobile devices.
  • Maintain relationships with cell phone carriers
  • Answer end user support calls, and respond to emails
  • Setup and deploy computers, transfer settings & data between computers, setup & configure printers and network devices
  • Troubleshoot and fix software and hardware issues on desktop systems, phones, printers, and network devices
  • Maintain printers
  • Inventory IT assets and maintain accurate asset information

 

REQUIRED EXPERIENCE/BACKGROUND/COMPETENCIES

  • PC operating systems and hardware
  • Mobile phone devices and apps (iPhone and Android)
  • Microsoft Office suite
  • Computer peripherals such as printers, scanners and other removable devices
  • Basic networking concepts (TCP/IP)

 

ADDITIONAL PREFERRED EXPERIENCE/BACKGROUND/SKILLS

  • Excellent verbal and written communication skills
  • Troubleshooting and problem resolution skills
  • Attention to detail
  • Multitask and resolve technical issues in a timely fashion
  • Strong interpersonal skills

 

EDUCATION

  • Bachelor degree in Information Technology or equivalent certification path

 

 

Sachs Electric Company is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.

Sachs Electric
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